FAQs

Listed below are our frequently asked questions. If you are unable to find your answer here, you can contact us by emailing: care@missshorthair.co.uk or call us at 0141 959 7362, extension 2.

 

How can I get access to your website?

We are a wholesale website, operating business to business services. To access our website, you can fill out the contact form here. Our team will create an account for you, and send through an account activation email where you will set up a password.

 

I have forgotten my password/email. Help!

You can reset your password on the login page. By clicking the Forgot your Password? link and entering your email, we will send you a password reset. If you have forgotten your email you use to login, you can email care@missshorthair.co.uk or call us at 0141 959 7362, extension 2, and we will be happy to reset it for you.

 

How can I apply a discount code?

Discount codes from any of our promotional offers is not automatically applied. Your code has to be input in the discount section and applied on the checkout page. If you have any trouble with applying the discount you can visit our help page here. Alternatively, you can contact us at: care@missshorthair.co.uk or call us at 0141 959 7362, extension 2.

 

I cannot find a certain product on the website. Where could it be?

There are two main reasons why a product might not be on the website. It might be either the product is out of stock and has been discontinued or the product is not ready to be uploaded onto the website yet. Either way, you can check with us by email at care@missshorthair.co.uk or call us at 0141 959 7362, extension 2 for more information.

 

I cannot proceed to checkout with my order. Help!

A reason you might not be able to check out is your order does not meet our minimum spend. Our minimum order for all destinations is £100. We do offer carriage paid to the UK & Northern Ireland is £300 and over. Carriage paid for Ireland and the Channel Islands is £500 and over. If you are having any difficulties or have any queries, you can check by email at care@missshorthair.co.uk or call us at 0141 959 7362, extension 1 for more information.

 

How do I apply for a credit account?

You will have to fill out our 30 Day Credit Application Form and send it back to us. This can be filled out and sent online to accounts.receivable@missshorthair.co.uk or to our address:

Miss Shorthair Ltd
15 - 17 Nasmyth Road South 
Hillington Park
Glasgow G52 4RE

Completion of this form does not guarantee that you will be accepted as a credit customer. A decision will be made based on a credit check and trade references.

 

How long will my delivery take?

We aim to provide next day delivery to the UK mainland on paid orders placed before 12 Noon. Deliveries to the Scottish Highlands, Northern Ireland and the Channel Islands are a two day delivery service. Any other locations may take upwards of a week. Please note our delivery service will be subject to change during busy trade show periods. We will try to have your order to you as quickly as possible and within a week.

 

What happens if I have received a faulty scarf in a delivery?

You can return goods for up to a week after the day you have receive the order. In your order you will receive a returns form that will need to be filled out, and sent back with the faulty stock. We can either credit you for the stock or send you an exchange. For credits, you receive a full credit note, including postage sent by second class shipping. For exchanges, we will send the stock back to you, as well as credit you for the shipping. All returns should be send to our address by second class postage to:

Miss Shorthair Ltd
15 - 17 Nasmyth Road South 
Hillington Park
Glasgow G52 4RE

If you have any further queries about our returns policy, you can email care@missshorthair.co.uk or call us at 0141 959 7362, extension 2 for more information.

 

What are Miss Shorthair's office hours and holidays?

Our office hours are Monday to Friday from 9am to 5pm. We follow English bank holidays. If you have any queries over the weekend or holidays, you can email us at care@missshorthair.co.uk and we will get back to you as soon as possible.